You can initiate a return within 15 days after delivery/collection for Eligible reasons or Change of mind:
Eligible reasons – wrong, damaged, defective, incomplete, wrong-size and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process). “Change of mind”- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.
When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. Events and Tickets are not eligible for return.
Get your refund faster when you drop off your return at our main shop at Douala-Logbessou 12eme avenue opposite the entrance to Emergence Bilingual Nursery and Primary school
All card refunds are immediately credited to your Access Douala account and you can spend this amount on any other Item. Please note that you can request a refund back to your card at any time by contacting Access Douala via our channels. We will process your request within 48 working hours. Once this is done, It’ll take at least 3-5 days more for the refund to reflect in your Account.